OpenCrypt - Membership Management
Username:
Password:
My Account / Forgotten Password?
 Home  my.OpenCrypt 
 Home  My Account  Helpdesk  FAQ and Documentation  Download OpenCrypt  Manage Licenses  OpenCrypt APIs  Upgrade Release Notes 

Frequently Asked Questions and Documentation
 
TopOpenCrypt DocumentationOpenCrypt Add-Ons

Documentation regarding the OpenCrypt add-ons.

OpenCrypt FAQ Manager Add-On

The FAQ add-on allows you to present and organise a database of Frequently Asked Questions for your site visitors and members. The system allows for users to submit and ubdate FAQ articles if required, and visitor submissions are protected by a CAPTCHA system.

 



The FAQ management system has three main areas: Current Content Structure, New Questions and Revisions Pending Review.

Current Content Structure allows you to setup FAQ categories and new FAQ questions.

New Questions allows you to manage any new questions submitted by your users.

Revisions Pending Review allows you to review, approve and deny any revisions to your existing articles that have been submitted by your users.

 



Current Content Structure

The current layout of your FAQ is displayed by default, with categories and sub-categories in bold forming the main branches of the tree.


To add a category click the 'Add Category' button, you will be presented with the following fields:

Parent Category: allows you to create main categories, or sub-categories. For a main category, leave this set to 'Top Category'. For a sub-category, select the category you wish to be the parent.

Category Name: enter a meaningful name for the new category here.

Category Description: allows you to define the description of the category, using either text, HTML, or the built-in WYSIWYG editor.

When you are finished click the 'Add Category' button.


To modify a category or sub-category select the radio button of the category you wish to modify, and click the 'Modify' button.

To remove a category or sub-category select the radio button of the category you wish to remove, and click the 'Remove' button. Removing a category with FAQ questions defined will also remove those FAQ questions.


To add a question select the radio button for the category or sub-category you wish to add the question to, and then click the 'Add FAQ' button, you will be presented with the following fields:

Category: this is the category you chose for the question to be entered into.

FAQ Title: enter a meaningful title for the FAQ question here.

FAQ Body: this is where the main body of your question should be entered, using either text, HTML, or the built-in WYSIWYG editor.

Related Articles: allows you to select any other articles from the FAQ that may be related to the one you are creating.

Related Links: allows you to enter any links which are related to the article. Links must be entered in the following format: http://my.link.url::LinkTitle and if you wish to use more than one link, they should be seperated with the veritcal pipe '|' character.

When you are finished click the 'Add FAQ' button.


To modify a FAQ question select the radio button of the FAQ question you wish to modify, and click the 'Modify' button.

To remove a FAQ question select the radio button of the FAQ question you wish to remove, and click the 'Remove' button.

 



New Questions

Any questions awaiting approval and answer will be displayed here, with date submitted and the details of the question.


To answer a question select the radio button for the question to be answered, and then click the 'Answer' button, you will be presented with the following fields:

Answer: this is where the main body of the answer should be entered, using either text, HTML, or the built-in WYSIWYG editor.

Related Articles: allows you to select any other articles from the FAQ that may be related to the question you are answering.

Related Links: allows you to enter any links which are related to your answer. Links must be entered in the following format: http://my.link.url::LinkTitle and if you wish to use more than one link, they should be seperated with the veritcal pipe '|' character.

When you are finished click the 'Post Answer' button.


To remove a new question select the radio button of the new question you wish to remove, and click the 'Remove' button.

 



Revisions Pending Review

Any revisions awaiting approval will be displayed here, with date submitted, details of the user and the details of the question.

To review a specific revision select the radio button of the revision you wish to review, and then click the 'Review' button. You will be presented with the following fields:

Title: Shows the title of the existing article, or the amended title as submitted by the user.

Body: Shows the body of the revised article.

Related Articles: Shows any articles the user has chosen to relate the article to.

Related Links: Shows any related links the user has chosen.


To reject the revision simply click the 'Reject New Version' button.

To edit the revision simply click the 'Edit New Version' button.

To approve the revision simply click the 'Accept New Version' button.


 
Article Details

Last Updated: 25 August 2009 12:25:32
Revision Number: 0
Article viewed 11650 times.
FAQ Index
Pre-Sales Questions
OpenCrypt Documentation
OpenCrypt System
Communicate
Statistics
Administrators
Configuration
E-Commerce Configuration
User Management
Database Management
OpenCrypt Installation
Register.cgi
Manage.cgi
PHP Login Interface
OpenCrypt Plugins
OpenCrypt Add-Ons
Dictionary and Terms

Copyright © 1999 - 2016 ionix Limited. All Rights Reserved.

Powered by OpenCrypt